Asked often. Answered plainly.

Is Pastwell legal advice?

No. Pastwell offers guidance and organization. It explains what typically needs to happen and equips you to do it. It isn't a law firm, and for legal advice about your specific situation we'll always encourage you to consult a licensed attorney. The Navigator will tell you plainly when a question belongs with one.

Do you access my loved one's accounts?

Never. Pastwell doesn't ask for passwords and can't touch any account. We give you the roadmap, the documents, and the direct links. You always take the action yourself, which means you always stay in control.

Which states does Pastwell cover?

All 52 U.S. jurisdictions. Your roadmap is built for the specific one where your loved one lived, because the steps, the courts, and the deadlines differ in each.

How does the AI work, and is my information safe?

Your documents and identifiers are encrypted, and access is locked to your estate and the people you invite. When the AI helps with a question, it receives only the limited context that question needs. Sensitive numbers like Social Security and EIN numbers, and the estate's financial details, are never shared with AI models.

What does free include?

The opening conversation, estate triage, and your dashboard, with no card to enter. You'll understand the shape of what you're facing before you spend anything.

What does the $249 include?

Everything: the complete roadmap, the Navigator and Help Assistant, the vault, the ledger and distribution planner, the court-ready final accounting with IRS pre-fill, roles for your people, and reminders. One payment, nothing renews, for as long as the estate takes.

Is there a refund?

Yes. Write to support@pastwell.com within 30 days of paying and we'll return your payment.

Can my family and our attorney work in it with me?

Yes. Invite a co-executor to share the work, heirs to follow along, or the estate's attorney to review. Each person gets their own access, and you decide who sees what.

We already have a lawyer. Is Pastwell still useful?

Very. Attorneys handle the legal questions; Pastwell keeps the hundred practical tasks straight between meetings and hands your attorney a clean ledger and accounting instead of a shoebox of papers. Many families use both.

How long does settling an estate take?

Usually months, sometimes more than a year; it depends on the state and the estate. Pastwell paces the work so it never arrives all at once, and holds your place whenever you set it down.

Still wondering about something? Write to support@pastwell.com and we’ll answer plainly there too.